Bike Ride SOBE ("we," "our," or "us") operates the bikeridesobe.com website and the E-Bike Doctor mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a rental reservation or purchase
• Request repair services
• Subscribe to our newsletter or courses
• Contact us through our website or app
• Use our diagnostic tools

Types of Personal Information

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Vehicle information (for diagnostic and maintenance tracking)
• Account credentials
• Communication preferences

Automatically Collected Information

When you access our Services, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, time spent, features used)
• Diagnostic session data and chat history

We use the information we collect to:

• Process and manage your rentals, purchases, and repair requests
• Provide diagnostic assistance and personalized recommendations
• Deliver course content and track your learning progress
• Send transactional emails (confirmations, receipts, updates)
• Improve our Services and develop new features
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

We may share your information in the following situations:

• With service providers who assist in operating our Services (payment processors, hosting providers, analytics services)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage patterns and improve our Services
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect some features of our Services.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: